Delivery and returns
Who are you sending with?
We offer delivery with GLS and Post Nord. You can read more about our various shipping rates and options right here.
How do I return a package?
At Homehagen, we offer free returns within 14 days from the receipt of the order. Send us an email at info@homehagen.com with your order number and what you would like to return, and we will send you a free return label via email, which you simply need to print out and attach to your return package.
I have a warranty claim. What do I do?
At Homehagen, we provide a two-year warranty claim period. If you have a warranty claim, we ask that you contact us as soon as possible. Send us an email at info@homehagen.com with a picture and a few words about the issue.
Products
Where are your products made?
Our production is located in Portugal at a renowned, GOTS-certified factory. A significant part of our success is the quality and choice of our partner, who focuses on how they produce their fabrics and textiles. By collaborating with textile experts from the famous region of Guimarães in Portugal, we are able to deliver a premium product that maintains a high standard of weaving. The manufacturer is also able to stand behind making a product that can withstand the test of time. Everything is made by skilled craftsmen who have worked in the same area since the 1700s.
What certifications do your products have?
Our cotton sateen and cotton percale bedding are both GOTS-certified and carry the Oeko-Tex certification.
Our linen bedding is Oeko-Tex certified.
Our towels are made of organic cotton and are Oeko-Tex certified.
Our wool products are Oeko-Tex certified
What kind of cotton do you use?
We exclusively use organic cotton, which is either Oeko-Tex certified or GOTS-certified.
What sizes does your bedding come in?
Our bedding comes in many different sizes. See our size guide right here.
Wash and care
How do you recommend washing your bedding?
We recommend that you fully unfold the product before washing and avoid overloading the machine. The product should be stretched out gently after washing. The bedding can withstand tumble drying at low heat, but we recommend air drying the bedding, as it yields a smoother result and is better for the environment. The first few times you wash your bedding, we recommend a temperature of 40 degrees Celsius, and you may find it wrinkles a bit. Since the bedding is 100% organic and free from any anti-wrinkle chemicals or synthetic materials, it will have a natural crease, but it will become smoother in use as the fibers are worked and settle. If a smooth and glossy finish is desired, ironing is recommended.