DELIVERY & RETURNS

 

Shipping Rates & Delivery Estimates

Below you can see the shipping prices that will be applied depending on where you are shipping too.

DENMARK – Shipping rates & delivery time:

  • GLS Courier service – Parcel Shop: Free.

  • GLS Home Delivery: 50Dkk 

  • Standard delivery time 1-2 days.

  • Post Nord Courier service – Parcel Shop: Free.
  • Post Nord Home Delivery: 50Dkk
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  • Standard delivery time 2-3 days.

EU – Shipping rates & delivery time:

  • GLS courier service & Local partner 50Dkk. Standard delivery time: 2-4 days

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WORLDWIDE – Shipping rates & delivery time:

  • UPS or Post Nord courier service – Order Email will specify this. Shipping fee is 25 €. Standard delivery time 3-6 days. Packages to outside the EU are delivered DDU (Door Delivery Duty Unpaid) and may be delayed in customs.

PLEASE NOTE: All orders within EU will include 25% VAT (DK Tax) charged on them – the Danish VAT of 25% is deducted on international orders (outside EU).

Please note that depending on your order and country, you will be liable to pay local taxes and duties on receipt of your order, for which HOMEHAGEN ApS cannot accept liability. The refusal of payment of such fees causes a full cancellation of the order. Transportation cost and custom clearance cost associated with a cancellation will be deducted the amount refunded to you.

Order status

You can always reach out for a status on your order. Please contact info@homehagen.com and include your order # as a reference.

The tracking number for your shipment will be included in the invoice email once the order is shipped.

Returns

HOMEHAGEN gladly accept returns but no later than 14 days from the date of receipt. Items should be returned new, unused, and with all HOMEHAGEN tags.

HOMEHAGEN will refund the full amount of the returned products – all other expenses are covered by the customer.

Returns that are damaged, soiled or altered may not be accepted and may be sent back to you at your expense.

As soon as we have received and accepted the return, all successfully returned items will be credited to the credit card used to originally purchase the items, less any taxes or import duties incurred.

Please note that it can take up to 10 business days for the refund to appear in your account. We do not accept responsibility for items lost in shipping back to us so we recommend you keep a postage receipt with tracking number as proof that the package was sent.

If you wish to exchange your purchase to a different size or style please do so by placing a new order on our webshop.

Items must be returned to the following address: HOMEHAGEN, Pilegaards Vaenge 167, 2635, Ishøj, Denmark

Still have a question?

Please contact us for more information.

info@homehagen.com